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Refund policy

 

Returns, Refunds & 30-Day Defect Warranty

Effective Date: September 16, 2026

These rules are Sections 3–9 of the Stallion Keys LLC Terms of Service, which also cover restricted locksmith tools, warranty disclaimers, limitation of liability, and binding arbitration. Section numbers below match the Terms of Service.

3. Order Cancellations

  • Before shipment: You may cancel or change an order without charge at any time before it leaves our facility. Email info@stallionkeys.com with your order number as soon as possible (you may also call 215-495-2069 during business hours). A cancellation is confirmed when we reply.
  • Shipped orders: Once the carrier has scanned the package, the order cannot be cancelled in transit. After delivery it can be returned under Section 4.
  • Local pickup orders: Orders placed for pickup may be cancelled any time before they are collected from our Southampton, PA facility.

4. Standard Return Policy & Restocking Fees

Except for items listed as non-returnable in Section 8, you may return Products within thirty (30) calendar days of delivery (or pickup).

A. Return conditions. To be accepted, the Product must be:

  • complete and resalable, with all accessories, transponder chips, key blades, instructions, and packaging;
  • uninstalled, uncut, unprogrammed, unactivated, and not locked to a vehicle; and
  • authorized in advance with a Return Merchandise Authorization ("RMA") number. To request one, email info@stallionkeys.com. Returns sent without an RMA number may be refused.

B. Restocking fee. A fifteen percent (15%) restocking fee applies to returns that are not our error (for example: ordered the wrong key, no longer needed, vehicle sold). Return shipping is paid by the buyer.

C. No restocking fee. The restocking fee and return shipping cost are waived if:

  1. the Product is confirmed defective under our testing standards in Section 7;
  2. we shipped a different item than the one on your order confirmation; or
  3. the Product arrived damaged in transit (see Section 9).

D. "New No Box" items. Keys sold as "New No Box" are new keys supplied without their original retail packaging. They follow this standard return policy, including the 15% restocking fee, once our testing confirms the returned key is not locked or programmed to a vehicle. A New No Box key that has been programmed, locked to a vehicle, or cut is not returnable unless it is confirmed defective under Section 7.

5. Brand-New OEM Packaging Rules

Brand-new OEM (Original Equipment Manufacturer) keys sold in sealed factory packaging cannot be resold as brand-new once the factory seal or bag has been opened.

Before opening any sealed OEM package, match the FCC ID, IC, OEM part number, and button layout against your current key or your vehicle's VIN record.

Condition of the returned brand-new, factory-sealed OEM item Remedy
Factory sealed: original packaging fully intact and unopened. Standard return: refund to the original payment method, less the 15% restocking fee.
Opened, uncut and unprogrammed: packaging opened, but the key is uncut, unprogrammed, not locked to a vehicle, unmarked, and complete. 50% refund to the original payment method, or 70% store credit, at your choice.
Cut or programmed: the blade has been cut, or the key has been programmed or locked to a vehicle. Not returnable, unless confirmed defective under Section 7.
Defective: sealed or opened, and fails our testing under Section 7. Replacement or full refund, including standard shipping.

This schedule applies only to keys sold brand-new in sealed factory packaging. "New No Box" keys follow Section 4(D).

6. 30-Day Defect Warranty (Limited Express Warranty)

Stallion Keys provides a 30-Day Defect Warranty, a limited express warranty, on new, OEM, OEM refurbished, New No Box, and aftermarket keys, fobs, and remotes. OEM Locked items are excluded (Section 8).

  • What is covered: if an eligible key fails to program, communicate, or lock/unlock your vehicle because of a manufacturing defect, we will replace it or refund the purchase price. Claims must be made within thirty (30) calendar days of delivery or pickup.
  • How to make a claim:
    1. Email info@stallionkeys.com within thirty (30) days of delivery with your order number (you may also call 215-495-2069 during business hours).
    2. Answer our short troubleshooting questions: vehicle year, make, model and VIN; the programming tool brand and firmware version; and any error codes shown.
    3. Return the key with the RMA label we provide.
    4. We test the key within five (5) to seven (7) business days of receiving it, under Section 7.
  • Not covered:
    • locksmith, dealership, or mechanic labor, service calls, diagnostic fees, cutting fees, or towing;
    • physical damage, drops, water damage, incorrect battery installation, battery leakage, or attempts to modify or desolder the circuit board;
    • problems caused by the vehicle rather than the key (for example: blown fuses, the vehicle's maximum number of keys already programmed, aftermarket remote-start interference, or outdated vehicle software).

7. In-House Diagnostic & Defect Testing Standards

Keys returned as "defective" or "won't program" are tested on professional bench equipment, including RF frequency counters, transponder readers, and immobilizer test platforms.

A key is defective if it shows any of these failures:

  • RF failure: no steady radio signal on its rated frequency (for example 315, 433, 868, or 902 MHz) with a working battery;
  • Transponder failure: the transponder chip cannot be detected or read; or
  • Logic failure: an internal memory or firmware fault that prevents programming on a clean bench.

A key is working (not defective) if it transmits a steady signal on its rated frequency, its transponder chip responds with the correct chip type and reads as unlocked, and its internal voltages are within factory tolerances.

If a returned key tests as working: an uncut, unprogrammed key that is not locked to a vehicle is handled as a standard return (Section 4, or Section 5 for opened factory-sealed OEM keys). A key that has been cut, programmed, or locked to a vehicle and tests as working cannot be refunded or exchanged; we return it to you at your cost or recycle it at your request.

8. Product Grades, Tools & Non-Returnable Items

A. Product grades

  • OEM / OEM New: genuine keys made by the vehicle manufacturer, sold new. Covered by the 30-Day Defect Warranty. Opened factory-sealed packaging follows Section 5.
  • New No Box: new keys supplied without original retail packaging. Covered by the 30-Day Defect Warranty. Returns follow Section 4(D).
  • OEM Refurb: genuine OEM circuit boards in a restored or replacement shell, reset for programming. Covered by the 30-Day Defect Warranty.
  • Aftermarket: new replacement keys made to OEM specifications. Covered by the 30-Day Defect Warranty.
  • OEM Locked: genuine keys still locked to a previous vehicle, which require specialist unlocking equipment to reuse. OEM LOCKED ITEMS ARE SOLD "AS-IS" AND ARE FINAL SALE. NO REFUNDS, EXCHANGES, OR WARRANTY APPLY.

B. Tools, programmers and machines. Key programmers, programming tools, adapters, and key cutting machines may be returned within thirty (30) days only if unopened, unused, and never activated, subject to the 15% restocking fee. Equipment that has been registered to an account, connected to a vehicle, or updated with manufacturer software cannot be returned; defects after registration are handled under the manufacturer's warranty.

C. Non-returnable items. The following are final sale:

  1. software licenses, activation tokens, subscription renewals, PIN-code calculations, and other digital products once issued or activated;
  2. unlocking and virginizing services performed by our technical team;
  3. OEM Locked items; and
  4. keys that have been cut, programmed, or locked to a vehicle and test as working under Section 7.

9. Refund Processing, Chargebacks & Carrier Claims

  • Refund timing: approved refunds are issued to the original payment method within five (5) to seven (7) business days after we inspect the returned item. Your bank or card issuer may take an additional 2 to 5 business days to post it.
  • Financing (e.g., Affirm, Klarna): purchases paid through an installment lender are refunded through that lender under your agreement with them.
  • Chargebacks: please contact us and complete the return or warranty process before disputing a charge with your card issuer — most issues are resolved faster that way. Filing a chargeback for goods that were delivered, or that tested as working under Section 7, is a breach of these Terms, and Stallion Keys reserves the right to recover the disputed amount, the $25.00 chargeback fee, and reasonable collection costs, to the extent permitted by law.
  • Damaged packages: inspect your package on arrival. Report visible shipping damage within seven (7) days of delivery by emailing info@stallionkeys.com with photos of the product and the outside of the box.
  • Marked delivered but not received: check around your delivery location and with others at the address, then email us within seven (7) days of the delivery date. We will help you open a trace and claim with the carrier.

15. Contact

Stallion Keys LLC
1390 Industrial Blvd
Southampton, PA 18966
Email: info@stallionkeys.com (preferred)
Phone: 215-495-2069
Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern
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